Ridiculous step backwards

Before the app update, I could pay my account, no problem. Now, both times since, theres no place on the new app even in the menu to pay, so I have to search, which takes me to a safari launch of choices, then to log on, cant log on because I dont remember the stupid answer to a stupid question I set up years ago, then texted a new temp password and reset password!!?!?!? Twice since the app "updated". Will it be fixed? Why even torture us like this??? Grrrrrrrrrrrrr....

Hijo de Obatala about My Verizon, v5.5.13